Privacy Policy
Last updated: [Insert date you publish this]
This Privacy Policy describes how EcoThrive (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from our website (the “Site”).
Contact Information
If you have any questions, want more information about our privacy practices, or would like to make a complaint, please contact us:
- Email: ecothrivee@gmail.com
- Mailing Address: São Paulo, Brazil
Collecting Personal Information
When you visit our Site, we collect certain information about your device, interaction with the Site, and information necessary to process your purchases. This includes:
Device Information
- Purpose: To load the Site accurately and perform analytics to improve user experience.
- Source: Automatically collected using cookies, log files, web beacons, and similar technologies.
- Information collected: Browser type, IP address, time zone, cookies, pages viewed, search terms, and interaction with the site.
- Shared with: Shopify, Meta (Facebook/Instagram Ads), and other advertising platforms for remarketing purposes.
Order Information
- Purpose: To fulfill orders, process payments, arrange shipping, and send order confirmations.
- Source: Collected from you during checkout.
- Information collected: Name, billing address, shipping address, payment information (via Stripe), email, and phone number.
- Shared with: Shopify and payment processor (Stripe).
Customer Support
- We do not currently use third-party customer support platforms. All support is provided via email.
Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
Use of Personal Information
We use your personal information to:
- Offer and deliver products
- Process and manage payments
- Communicate with you regarding orders
- Screen for fraud
- Provide targeted advertisements (when permitted)
- Send promotional communications, when consented
Behavioural Advertising
We may use your information to show targeted ads on platforms like Facebook and Instagram.
You can opt out of targeted ads here:
GDPR – Your Rights (For EU Residents)
If you are a resident of the European Economic Area (EEA), you have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to certain processing (like profiling)
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at ecothrivee@gmail.com.
Your data may be initially processed in Ireland (via Shopify), and transferred to Canada or the USA for further processing. Learn more: Shopify’s GDPR Whitepaper
Cookies
Cookies are small data files used to improve your browsing experience.
We use both essential cookies (for navigation and security) and functional/advertising cookies (for remembering preferences and delivering ads).
You can control cookie preferences through your browser. Disabling cookies may affect your ability to use parts of the Site.
For more about cookies used by Shopify, visit:
Do Not Track
Please note that we do not change our data collection practices in response to “Do Not Track” signals.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. The updated version will always be posted on our Site with the “Last updated” date at the top.
If you’re not satisfied with how we handle your data, you have the right to lodge a complaint with your local data protection authority.
For EU residents: https://edpb.europa.eu/about-edpb/board/members_en