Return & Refund Policy
Last updated: [Insert date you publish this]
At EcoThrive, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return:
- The item must be unused, unworn, in its original packaging, and with all tags attached.
- You’ll also need the receipt or proof of purchase.
To initiate a return, contact us at 📩 ecothrivee@gmail.com.
Please note that returns must be sent to the following address:
📦 [Insert your return address here]
Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty or hygiene items)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you’re unsure whether your item qualifies for return, contact us before sending it back.
Exchanges
If you want a different item, the fastest way is to:
- Request a return for the item you have
- Once accepted, place a new order for the item you want
European Union – 14-Day Cooling-Off Period
If your order was delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.
Returned items must be:
- In their original condition (unused and with tags)
- In the original packaging
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
- A refund will be issued to your original payment method within 10 business days
- Your bank or credit card provider may take additional time to process and post the refund
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at ecothrivee@gmail.com.